FAQs

Orders & shipping

How long does delivery take?

Orders are processed in 1–3 business days and standard delivery takes 6–12 business days after dispatch. You'll get a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes. Every US order ships free, with no minimum.

Where's my order?

Head to Track Your Order and enter your order number and email. Tracking can take 2–4 business days to show its first scan.

My order arrived in separate packages. Is something missing?

Some items ship from different warehouses, so multi-item orders can arrive on different days. Each package has its own tracking number.

Can I change or cancel my order?

Email us as soon as possible. We can change an address or cancel for a full refund only before the order ships.

Do you ship outside the US?

Not yet. We currently ship to US addresses only (excluding PO boxes, APO/FPO and territories).

Returns & refunds

What's your return policy?

30 days from delivery for unused items in original packaging. Full details on our Return & Refund page.

My item arrived damaged or isn't what I ordered.

Email support@seoyora.com within 7 days with your order number and a photo. We'll send a free replacement or refund you, no return needed.

How long do refunds take?

We issue refunds within 5 business days of receiving your return. Your bank may take another 5–10 business days to post it.

Payments & security

What payment methods do you accept?

All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay.

Is my information safe?

Yes. Checkout is handled by Shopify's secure, PCI-compliant system and your card details are never stored by us.

Still have a question?

Email support@seoyora.com or use our Contact page. We reply within 24 hours, Monday through Friday.