Return & Refund
30-day returns
If you're not happy with something, you can return it within 30 days of delivery for a refund or exchange. Items must be unused, in their original packaging and in resalable condition.
How to start a return
- Email support@seoyora.com with your order number and the item you'd like to return.
- We'll reply within 24 hours (Mon–Fri) with return instructions and the return address.
- Ship the item back using a tracked service. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Please don't send items back without contacting us first; packages returned to the sender address on the label may not be received.
Refunds
Once your return is received and inspected, we'll refund the item price to your original payment method within 5 business days. Original shipping charges are non-refundable. Your bank or card issuer may take a further 5–10 business days to post the refund.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, no return required.
Exchanges
Want a different size or color? Email us and we'll set up an exchange, or refund you so you can reorder.
Cancellations
You can cancel for a full refund any time before your order ships. Because we process orders quickly, please contact us as soon as possible.
Non-returnable items
For hygiene reasons, opened personal-care and skincare products can't be returned unless they're damaged or defective. Gift cards and final-sale items are also non-returnable.
Contact
Questions about returns? Email support@seoyora.com.